Customer Service Representative
Company: Sutherland
Location: El Centro
Posted on: January 15, 2022
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Job Description:
Job Description:
Are you the go-to person, among your friends and family, for help
with mobile devices and streaming technology? Are you skilled with
and do you have an interest in technology and software? Can people
literally hear you smiling over the phone? Do you know how to turn
someone's day around, no matter how down or frustrated they are? Do
you have experience in technical support, retention, with
Salesforce or with other help desk ticketing platforms? If so,
Sutherland has an amazing new opportunity for you!
We are now hiring Customer Care Representatives to provide
outstanding and personal support to customers of an exciting
streaming service that hosts some of the best content out there
right now. In this role, you will be providing inbound customer
care, primarily over the phone. You'll also get to interact with
customers over email. You'll be helping to resolve billing issues,
troubleshoot errors and concerns, and guide customers to the
products and services that will best meet their entertainment
needs.
About the Role :
This role is great for you if you genuinely love connecting with
and assisting others; you are energized by the opportunity to turn
someone's day around; you are patient and empathetic, engaging and
upbeat; are an outstanding team players who rise to a challenge,
displaying resourcefulness, adaptability, and flexibility; and you
are a problem-solver and critical thinker who can easily navigate
systems, multi-task, diagnose problems, and provide a friendly and
efficient resolution. Additionally, this role is best for you if
you have excellent communication skills; you are comfortable
working in a fast-paced environment, demonstrating ownership and
accountability for each customer they connect with; you enjoy using
streaming services and entertainment and/or gaming platforms in
your personal life and you can speak confidently about features and
functionality. Finally, this role is ideal for you if you display
good judgement, making decisions quickly and effectively; and you
have an aptitude and interest in technology and software.
At Sutherland, you can grow your own way, do interesting things,
and be yourself. Our teams thrive in an environment of diversity of
thought, experiences, and background - we celebrate and embrace our
diversity, whole-heartedly.
What We Offer :
Qualifications:
Qualifications:
Who We Are :
At Sutherland, we help strengthen our client's brands by improving
how they work. We rethink the process and work together to
streamline it, rebuild it, and deliver it back smarter than before.
Behind every screen, click or command, at the heart of each process
transformation, is our people. It takes big ideas, strong designs,
new technology, and top talent from around the globe to explore
what's possible. We empower and inspire our teams and leaders to
simplify everyday tasks and interactions with a common goal:
providing the best customer experience out there. We are
Sutherland. Where people and process come together.
#SP
Keywords: Sutherland, El Centro , Customer Service Representative, Hospitality & Tourism , El Centro, California
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