Property Claim Manager (California or Phoenix, Arizona)
Company: American Family Insurance
Location: El Centro
Posted on: May 21, 2023
Job Description:
At American Family Insurance Claims Services (AFICS, Inc.),
we're embarking on a transformation of our claims capabilities that
will put customers at the center of what we do best - protecting
and restoring their dreams when they need us most.
We're leveraging our expertise, technology and new ways of working
to actively reinvent one of America's largest industries-creating
positive impact that empowers our customers, communities, and
company to thrive. We are problem solvers who ask critical
questions and consistently tackle challenges big and small.
Together, we disrupt what's expected of insurance.
Job Family Summary
Investigates and maintains property/casualty claims. Determines
liability, secures information, reviews coverages, arranges
appraisals, and settles claims. May work in the field or central
location.
Job Summary
The Claim Manager the first line management position responsible
for providing the leadership and management direction of a Claim
Team and achieving desired company results. The Claim Team will
handle moderate to highly complex claims. Directs conformity with
the terms of each policy and in compliance with applicable laws,
regulations, established standards, and procedures of the company.
Will specialize in property and and lead a team of field adjusters.
Will be required to work in the field with adjusters.Compensation
Minimum:$78,400 / yearCompensation Maximum:$144,400 / year
Compensation may vary based on the job level and your geographic
work location. Job Level Summary
- Manages professional employees
- Has accountability for the performance and results of a team
within own area of specialty.
- Adapts departmental plans and priorities to address resource
and operational challenges.
- Decisions and problem solving are guided by policies,
procedures and department plan; receives guidance from
manager.
- Provides technical guidance to employees, colleagues and/or
customers. Primary Accountabilities
- Supports and environment of teaming where adjusters make
decisions and close files within and outside of their assigned
inventory. Foresees issues that may require intervention. Develops
and shares innovative and effective solutions for dealing with
problems, situations and conflicts.
- Complies with Unfair Claims Practices Acts and ensures handling
of claims in good faith. Adheres to Local and Corporate Guidelines,
Company Claim Bulletins, and the Company Code of Ethics. Responds
to inquiries and handles complaints from individuals or their
representatives, insurance departments, Consumer Affairs, and other
agencies.
- Establishes, communicates, and implements departmental plans,
objectives, and strategies.
- Participates as member of the management team.
- Maintains an active awareness of American Family's business
environments, corporate culture, and structure to support key
decision making.
- Allocates resources to division and department priorities and
initiatives.
- Manages direct reports, systems, and projects to achieve
operational goals. This is done in accordance with company
policy.
- Provides leadership by exhibiting influence and expertise, thus
affecting the results of the operating area.
- Manages the operating areas including, but not limited to,
budget preparation, report preparation, staff projections, and
salary administration.
- Develops employees by coaching, providing performance feedback,
providing effective performance reviews, and establishing
developmental plans.Specialized Knowledge & Skills Requirements
- Demonstrated experience providing customer-driven solutions,
support or service.
- Ability to work independently at a location removed from
immediate supervision.
- Solid knowledge of property casualty insurance/claim industry
and regulatory environment.
- Demonstrated ability to handle complex losses in situations
that require tact, diplomacy, and persuasion under changing
conditions.
- Demonstrated comprehensive knowledge of office and field claim
handling processes.
- Demonstrated thorough understanding policy language, coverages
and underwriting intent.
- Demonstrated experience in a claim administrator, specialist,
examiner, or role with equivalent exhibited knowledge, skills and
performance.Education & Licenses
- Valid driver's license required plus an acceptable driving
record.
- Obtain state specific property casualty claims licensing as
required.Travel Requirements
- This position requires travel up to 20% of the time.
- Must be willing to travel for Catastrophe duty if necessary.
This role will work in California or Phoenix, AZ.Additional
Qualifications
- Property claims handling experience is required
- Xactimate proficiency is required
- Property claims leadership and/or other leadership experience
is preferred
- Must obtain adjusters license if not currently licensedOther
- Internal candidates are encouraged to apply regardless of
location and will be considered based upon the needs of the role.
The role will require relocation to California or Phoenix, AZ.
- Offer to selected candidate will be made contingent on the
results of applicable background checks
- Offer to selected candidate is contingent on signing a
non-disclosure agreement for proprietary information, trade
secrets, and inventions
- Our policy restricts consideration of applicants needing
employment sponsorship (visa) to specialty occupations. Sponsorship
will not be considered for this position
- The candidate(s) selected for this role will be employed by
AFICS, Inc. (American Family Insurance Claims Services, Inc.), an
affiliate of American Family Mutual Insurance Company, S.I. We
provide benefits that support your physical, emotional, and
financial wellbeing. You will have access to comprehensive medical,
dental, vision and wellbeing benefits that enable you to take care
of your health. We also offer a competitive 401(k) contribution, a
pension plan, an annual incentive, 9 paid holidays and a paid time
off program (23 days accrued annually for full-time employees). In
addition, our student loan repayment program and paid-family leave
are available to support our employees and their families. Interns
and contingent workers are not eligible for American Family
Insurance Group benefits. We are an equal opportunity employer. It
is our policy to comply with all applicable federal, state and
local laws pertaining to non-discrimination, non-harassment and
equal opportunity. We also consider qualified applicants with
criminal histories, consistent with applicable federal, state and
local law.
Keywords: American Family Insurance, El Centro , Property Claim Manager (California or Phoenix, Arizona), Executive , El Centro, California
Didn't find what you're looking for? Search again!
Loading more jobs...