*RELOCATION OFFERED* Health Center Manager II (Specialty Services)
Company: Planned Parenthood of the Pacific Southwest
Location: El Centro
Posted on: November 18, 2022
Job Description:
Planned Parenthood of the Pacific Southwest has been voted one
of the best places to work. We are one of the largest providers of
reproductive healthcare in Southern California, operating 19 health
centers throughout our three county region. Check out our new
video, "We are Planned Parenthood of the Pacific Southwest for more
information about our organization:
https://www.youtube.com/watch?v=4JFgoD8pcg0.
Care. No Matter What.
The Specialty Services Health Center Manager II will manage and
oversee the provision and delivery of all reproductive healthcare
services including medication abortion, in-clinic abortion, and
other Specialty Services. In this exciting opportunity, you will be
responsible for ensuring efficient center operations, staff
engagement, and optimal patient experience in a family planning
setting as prescribed by the Agency's protocols, policies, and
procedures. This will include actively contributing to and
supporting agency changes and initiatives, including upholding
standardized systems across health centers, while maintaining
compliance with agency standard practices.
The Specialty Services Health Center Manager II will supervise,
build and maintain a team of licensed and non-licensed staff,
including regular coaching and development of employees and future
organizational leaders. This will include creating a
psychologically safe team environment rooted in diversity, equity,
and inclusion. In this role, you will manage health centers that
run an average of 3-5 Family Planning clinician shifts per day and
3 or less Specialty clinician shifts per week.
The ideal candidate will have an excellent customer service focus
and be dedicated to meeting the expectations and requirements of
internal and external customers. If you are passionate about our
mission, have demonstrated experience building and maintaining a
strong team, possess a strong aptitude for handling sensitive
situations with intrapersonal savvy, and are a skilled problem
solver who takes the initiative to reach effective solutions, apply
now!What we're looking for:
- Bachelor's degree or equivalent experience
- 4+ years of supervisory experience in a healthcare or medical
setting.
- Must have CPR certification or be willing to obtain
certification within 60 days of employment.Preferred
Qualifications:
- Master's degree or medical License (RN, NP, PA)
- Any degree in Health Care Management, Health Care
Administration, Health Services ManagementIn this role you'll get
to:
- Promote a clinical team environment in which high quality care
is provided in a manner that is efficient, responsive to client's
needs, user friendly and cost-effective.
- Collaborate and ensure successful communication with health
center staff members regarding policy and protocols, staff
development needs, and conduct team meetings on a regular basis in
conjunction with clinical leadership.
- Hire for all center positions, train, retain, terminate (if
necessary), and evaluate all staff in cooperation with the Human
Resources Department.
- Hold Health Center staff accountable to creating an inclusive
workplace through coaching and counseling that fosters the
development of others, facilitates cooperation and team work, and
supports constructive resolution of conflict.
- Treat everyone in a manner that demonstrates fairness and
consistency.
- Recognize when staff engagement is low and take corrective
action.
- Hold regular coaching conversations with employees.
- Support and direct involvement with clinical quality reviews,
enforce service standards, create systems to address patient
experience feedback, regularly review and implement improvement
efforts in response to Patient Experience data and reports.
- Effectively interact with patients and colleagues and develop
positive relationships.
- Lead inclusively by making active, intentional, and ongoing
efforts to promote full participation and sense of belonging of
every employee, patient, and strategic partner.
- Ensure equitable access to quality care and health center
services for patients.
- Actively participate in DEI learning and awareness-coach and
role model for team.
- Responsible for financial management and revenue cycle goals
for the health center.
- Lead health center efforts to achieve established goals for
productivity and quality metrics.
- Partner with Health Center leadership at the clinic site to
share in operational leadership decisions to ensure the provision
of high quality client care.
- Contribute to and enforce service standardization efforts.
- Oversee appropriate scheduling of patient visits and smooth,
efficient clinic flow to maintain financial integrity and stability
of the clinic operation.
- Develop and implement an annual center plan and budget. Review
and monitor health center budget and monthly financial statements
against operating budget for fluctuations in revenue, variable
expenses and staffing ratios and adjust actions in order to reach
clinic specific metrics.
- Supervise inventory, ordering, and control of all medication,
supplies and equipment needed to deliver medical services.
- Participate as a member of the Center Operations Leadership
Team, attend regular meetings and support and contribute to PPPSW
programs, projects, and agency initiatives as requested.
- Conduct community outreach, networking and education as well as
internal and external marketing in order to attract and retain
clients and to establish PPPSW as a long-term referral source.
- Make business decisions that promote equity and prioritize the
need of the community.
- Ensure compliance with all federal, state and local regulations
related to the operations of the health center, including DHS,
OSHA, Environmental Health, Board of Pharmacy, CLIA, Title X,
FPACT, and Medi-Cal.
- Ensure compliance to HIPAA and Agency confidentiality policies
in dealing with clients and staff.
- Implement and ensure compliance to all Risk Management and
Quality Assurance practices as outlined by the Integrated Quality
and Risk Management Program.
- Support the provision of medical service delivery in
partnership with Clinical Leadership.
- Remain current on all FDA approved contraception (including
emergency contraception), non-directional decision-making pregnancy
options counseling (including surgical and medication abortion,
adoption, and prenatal), STI's (including HIV), comprehensive
sexuality including lesbian, gay, bisexual, transgender and
questioning, community resources, PPPSW medical protocols,
administrative procedures, referral procedures and all Planned
Parenthood services and programs.
- Ensure a safe work environment.
- Prioritize ensuring adequate access to Specialty Care and
Abortions in your health center.
- Prioritize participation in Specialty Services Standardization
meetings and efforts- collaborate with team, abortion providers,
and be a change agent in the health centers.
- Communicate promptly about inventory shortages necessary for
Specialty Care services.
- Build relationships and maintain solid communication with
MDs.
- Collaborate with Medical Services around the training plans and
quality of the RN program.
- Maintain close contact with RN workflow to support staff,
training, and productivity.
- Partner with your Specialty Services Lead Clinician on RN
training plan and conversations.
- Collaborate with PPPSW Security and your Operations Director on
protestor activity impacting the center or the patient
experience.
We are the power of Planned Parenthood.
We are Planned Parenthood of the Pacific Southwest, one of the
largest and most prominent affiliates of the most iconic health
care organization in the world. We are recognized for the wide
array of services we provide and the outstanding education we
deliver.
We are a prominent and powerful team of health experts who work
relentlessly to help our communities sustain their health and
well-being. We adhere to the highest standards and protocols as we
collaborate and care for people, without judgment.
100 years of advocating for our mission has secured our
advancement, our future and our passion for practicing health
care.
We are a team you can have fun with and a powerful movement you can
be part of. Together we'll take pride in shaping the future of
sexual health and reproductive rights.
For those who feel that purpose is critical to their work, this is
a gift.
In This Together.
Planned Parenthood of the Pacific Southwest is an Equal Opportunity
Employer.Please visit our careers page for more information:
www.pppswcareers.org
PI196545391
Keywords: Planned Parenthood of the Pacific Southwest, El Centro , *RELOCATION OFFERED* Health Center Manager II (Specialty Services), Executive , El Centro, California
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